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FAQs
covid-19
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How will I receive my tickets?
Your E-Tickets will be attached to your confirmation email.
Customer Service
Got a question? Please try our ‘Know before you go’ first as we may already have the answer for you. You will find lots of information about the Light up Trail experience here. You will find lots of information about the Light up Trail experience here. For all ticket enquiries please contact our ticketing agent See Tickets. To track your order please insert your reference number along with one of the following: Postcode, phone number or last 4 digits of the payment card and click on ‘Find Order’. This will take you to your order details. You can use the drop-down menu to ask See Tickets questions about your order.
Can we collect tickets from a box office?
No, there is no ticket collection point at the venue, all tickets are E-tickets and are scanned upon entry.
I have not received your confirmation Email
If you have not received your confirmation email, please allow up to 24 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder. Please check with your card issuer to see if payment has come out or in your pending transactions. You can also check your order has gone through by logging into See Tickets Customer Services area and use the option to resend your confirmation email. If the email is still not being received, please ensure that your email filter settings are not blocking See Tickets email address and directing their emails to your junk folder. Within the customer service area you will also be able to update your email address if this problem persists. If you are unsure of your booking reference number you can enter your email address in the Forgotten Details section and See Tickets will send you the details of any orders linked to that email. If you have paid via PayPal, please ensure you enter the same email address linked to your PayPal account.
Who is the Light Up trail for?
Christmas at Cowdray is suitable for all ages and is designed to be enjoyed by all to create wonderful memories for years to come.
Is there a dedicated drop off and pick up area?
We recommend you use the Midhurst Main Bus Stop in front of the public North Car Park located near the path that leads to Christmas at Cowdray light trail.

Need more answers? Head to our FAQ page

Frequently Asked Questions

You can book with confidence for Christmas at Cowdray as the safety and wellbeing of our visitors is of the upmost importance to us. We are continually monitoring and responding to the COVID-19 pandemic situation as it evolves and will communicate any updates as we evaluate the situation.  If Christmas at Cowdray is cancelled, you will be notified and offered an alternative date, if available, or a full refund. If you no longer wish to attend because of government restrictions in place due to coronavirus, please contact See Tickets customer service at the earliest opportunity to discuss further.

Covid-19 Policy
You can book with confidence for Christmas at Cowdray as the safety and wellbeing of our visitors and staff is especially important to us. We continue to monitor and respond to the coronavirus pandemic, following government guidelines, as they change, and we will communicate any updates as we evaluate the situation. If Christmas at Cowdray is cancelled, you will be notified and offered an alternative date or a full refund.
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