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Have questions? Search through our Help Center.

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About the Light Up Trail

This is where you can find out further information about the Light Up Trail. From appropriate clothing guides to photography and video information.

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Accessibility

Do you need to know further information regarding accessibility? Here you can find out more information regarding wheelchair access, lighting and facilities

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Cancellation, exchange and refund policies

Have a question about our ticketing policies? Here you'll be able to access further reading about this.

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Complaints Procedure

Not happy with our service? We are always happy to receive comments, feedback and suggestions, and provide ways for you to do this.

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Covid-19 Information

Curious or concerned about the Covid-19 security of Light Up Trails? Here you can view the stringent measures we have in place for your peace of mind.

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Environment

Have questions about Wiston Estate and what we have organised for the event? Here you'll be able to view information about light pollution, noise pollution and more.

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Food & Drink

Feeling peckish? We have a whole host of delicious Christmas treats on offer, including mulled wine and crepes! Trying to find more information about this? Look no further, here you'll be able to find out more.

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Getting Here

Looking for help to find us, and explore our illuminating trail? Here you can find information on how to get to the Light Up Trail, from car and parking information, to train and taxi.

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Prohibited Items List and Conditions of Entry

Everything that you will need to know before you enter Light Up Trails

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Tickets

Everything you need to know about tickets; where to buy them from, eTicket information, late policy and more

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Need extra help?

Can’t find what you’re looking for? Get in touch with us today!

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FAQs
Getting Here
Covid-19
Contact
PPE/ Face Coverings
All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.
What time does the light up trail finish?
Last entry is 8:15pm and the light up trail closes at 10pm.
Are there toilets on the light up trail?
Toilets are situated by the entrance, mid-way through the trail and on the exit.
What are the Light Up trail times?
Every 15 minutes from 4pm to 8:15pm
Where does the trail start?
The light up trail begins at the bottom of the Wiston House Garden.
Can we collect tickets from a box office?
No, there is no ticket collection point at the venue, all tickets are E-tickets.

Need more answers? Head to our FAQ page

Frequently Asked Questions
By Car

The light trail is located on the Wiston Estate and parking on site is included in your ticket price.

Once you have parked your car, you can begin to make your way to the light trail entrance. Please note there is no access to the event via Mouse Lane in Steyning village. Cars must enter via the signposted car park entrances on Washington Road.

Get Directions
By Train

If you are catching the train the nearest station is Shoreham-by-Sea. Driving by car will take approximately 8 minutes.  Taxi’s will be allowed to enter providing you have purchased a ticket.

By Taxi

There are several taxi companies in Steyning

Steyning Village TaxisRussell Pickup Private HireA Cars

Covid Announcement

Updated:

November 19, 2020

We want to reassure everyone about Light Up Wiston Estate after the recent announcement of another national lockdown. We have consulted with a wide variety of specialist and local authorities, and are so pleased to announce that the event will still be going ahead with the new premier date of 8th December. We are determined to bring joy to the community this year, and will not be beaten by Covid-19! The maximum capacity for each slot has been reduced to ensure everyone feels safe and worry free during this magical event, so please continue booking tickets and sharing our event with friends and family; people are going to need something to look forward to more than ever during this lockdown. And please be assured that if the lockdown is extended, all people that have booked slots which have to be cancelled will be given a full refund.

PPE/ Face Coverings
All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.
Cleaning
A cleaning schedule will be in place which will include frequent cleaning of all high touch areas including: toilets, waste bins, tables and chairs
Caterers and Concessions
All our catering concessions will be fully risk assessed and set-up to be Covid safe in line with government guidelines. Socially distant queuing will be in place and we request that only one person per group goes to order food/ drinks. There will be hand sanitizer and signage reminding people to maintain social distancing near to the catering units.
During the trail
The site has been designed to accommodate social distancing throughout, keep 2m away from any other groups at all times particularly when viewing the installations.
Entrance
The queue lanes will be marked out with social distancing markers working on 2m please abide by these markers and keep 2m away from any other groups. Hand sanitizer stations will be located at the entrance for customers to use.
Covid 19 Safety Measures
We take the safety of their staff and customers seriously. Our ticketing system has been adapted to facilitate Test and Trace and ensure we are GDPR compliant. We will have a NHS Test and Trace QR code at the entrance for you to scan on arrival.
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