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Prohibited Items List and Conditions of Entry

Everything that you will need to know before you enter Light Up Trails

Last updated:

October 1, 2021

Prohibited Items List‍

You shall not bring any of the following into the event site:

  • Any professional photography, videography & recording equipment unless preauthorised by the event
  • Only food and drink purchased at Christmas at Cowdray may be consumed within the site
  • Private sound systems
  • Items with an open, naked flame, flares, bangers, fireworks, sparklers, BBQ’s, camping stoves, LPG, Chinese lanterns, and candles
  • Lasers & laser pens
  • Seating, Tents, gazebos, parasols, or pop-up structures
  • Animals (except for dogs on a lead)
  • Bottles or glass containers (except reinforced glass water bottles)
  • Items that may be used in a dangerous manner including sharp and pointed items - such as knives.
  • Illegal drugs, New Psychoactive Substances and Nitrous Oxide. You may be searched and may be reported to the Police if found to be in possession of a controlled substance. Illegal drugs, NPS of any kind will not be tolerated.
  • Drones
  • Sponsorship, promotional or marketing material for any other business, event, or activity
  • Please do not bring large bags‍

Conditions of Entry

  • All admissions are subject to search & ID checks
  • For promotion, safety & security reasons, customers may be filmed at any time
  • The on-site speed limit is 5mph, this must be adhered to at all times
  • A social distance of 2m must be kept at all times with anyone outside of your household at all times when at the event
  • Do not attend the event if you or anyone in your household is displaying symptoms of COVID-19

Failure to comply with any conditions of entry could result in refused entry or immediate removal from the event.

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FAQs
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Where does the trail start?
The light up trail begins in front of the Cowdray Ruins, Midhurst, Cowdray Heritage Trust, Easebourne, Midhurst, West Sussex, GU29 9AL.
Can I purchase food and drink on site?
Yes, we are planning to offer for sale a selection of street food, hot and cold drinks, and alcoholic beverages. At present, this is under review and we will update nearer the time of the event.
What is Christmas at Cowdray presented by Light Up Trails?
Christmas at Cowdray presented by Light Up Trails is a spectacular, magical, mile long interactive, outdoor light and sound trail that takes place on the Cowdray Estate in front of the Cowdray Ruins, Midhurst, Cowdray Heritage Trust, Easebourne, Midhurst, West Sussex, GU29 9AL. You will see a series of carefully designed light and sound installations, some that are interactive as you follow the path around the Cowdray Estate. For more information click here.
I have not received your confirmation Email
If you have not received your confirmation email, please allow up to 24 hours for it to reach you at busy periods and also check it hasn't gone into your junk mail folder. Please check with your card issuer to see if payment has come out or in your pending transactions. You can also check your order has gone through by logging into See Tickets Customer Services area and use the option to resend your confirmation email. If the email is still not being received, please ensure that your email filter settings are not blocking See Tickets email address and directing their emails to your junk folder. Within the customer service area you will also be able to update your email address if this problem persists. If you are unsure of your booking reference number you can enter your email address in the Forgotten Details section and See Tickets will send you the details of any orders linked to that email. If you have paid via PayPal, please ensure you enter the same email address linked to your PayPal account.
Forgotten your booking reference number?
Your reference number is displayed in the subject of the confirmation email, and again under your name and event name. If you are unsure of your booking reference number, you can enter your email address in the Forgotten Details section at the bottom of the page. See Tickets will send you the details of any orders linked to that email which will then take you through to the customer service area and you can track your order. Please ensure this email matches the email address you entered on your booking. 
Is the trail accessible for pushchairs?
The Light Up trail has been designed to be as accessible as possible, most of the route is on hard standing paths and is approximately one mile in length. There is however uneven ground and no hard standing in the forest areas. If it rains, it may get muddy, and access may be difficult in this area. Four-wheel drive buggies are advisable.

Need more answers? Head to our FAQ page

Frequently Asked Questions

You can book with confidence for Christmas at Cowdray as the safety and wellbeing of our visitors is of the upmost importance to us. We are continually monitoring and responding to the COVID-19 pandemic situation as it evolves and will communicate any updates as we evaluate the situation.  If Christmas at Cowdray is cancelled, you will be notified and offered an alternative date, if available, or a full refund. If you no longer wish to attend because of government restrictions in place due to coronavirus, please contact See Tickets customer service at the earliest opportunity to discuss further.

Covid-19 Policy
You can book with confidence for Christmas at Cowdray as the safety and wellbeing of our visitors and staff is especially important to us. We continue to monitor and respond to the coronavirus pandemic, following government guidelines, as they change, and we will communicate any updates as we evaluate the situation. If Christmas at Cowdray is cancelled, you will be notified and offered an alternative date or a full refund.
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