Tickets can be purchased here.
All tickets are non-refundable.
You will receive an e-ticket via email prior to the event.
You can show your e-ticket on your phone or print your ticket at home.
Please note that you are only covered in certain circumstances. This service is not managed by Light Up Trails or any of its venue partners. For more info click here.
Yes, timed slots are allocated and to avoid disappointment we advise booking early.
All tickets must be pre-purchased online in advance of the event to avoid disappointment.
Yes, you can do so by logging in to your order here
A group discount of 10% is available for a party size of 15+ adults, to take advantage please go to our booking page Light Up Sir Harold Hillier Gardens At Christmas Tickets and Dates (seetickets.com)
For all ticket enquiries, please contact See Tickets, click here
Tickets are sent from ‘See Tickets’ which is donotreply@seetickets.com email address. Please remember to check your junk mail. If you are still having issues locating your tickets, you can contact See Tickets Customer Services here
Where an adult or child requires assistance to attend the Light Up Trail due to a health condition or disability and is in receipt of any of the following benefits, they will qualify for one complimentary carer ticket:
When you arrive you may be asked to produce documentation to validate your carers ticket. Carers must be 18 and over. Please ensure you arrive and leave the light trail with the qualifying visitor and can perform all requirements as needed, including assistance during evacuation or any other emergency. If you need more than one carer, please visit See Tickets Customer Service team and have your booking reference at hand.
Yes your parking ticket is included. Please reserve your space when booking your light trail tickets.
Yes, the transaction fee is £2.00. The fee charged for print at home tickets is a contribution to our ticketing agents who maintain the hardware and software at the venue so your paperless ticket will be recognised. It also allows us to ensure you have a simple, straightforward experience getting into your event. Please note that these fees are per transaction and not per ticket.
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