ContactTicket AdviceCovid-19 PolicyKnow Before You Go

Covid-19 Information

Curious or concerned about the Covid-19 security of Light Up Trails? Here you can view the stringent measures we have in place for your peace of mind.

Covid Announcement

Last updated:

November 19, 2020

We want to reassure everyone about Light Up Wiston Estate after the recent announcement of another national lockdown. We have consulted with a wide variety of specialist and local authorities, and are so pleased to announce that the event will still be going ahead with the new premier date of 8th December. We are determined to bring joy to the community this year, and will not be beaten by Covid-19! The maximum capacity for each slot has been reduced to ensure everyone feels safe and worry free during this magical event, so please continue booking tickets and sharing our event with friends and family; people are going to need something to look forward to more than ever during this lockdown. And please be assured that if the lockdown is extended, all people that have booked slots which have to be cancelled will be given a full refund.

Caterers and Concessions

All our catering concessions will be fully risk assessed and set-up to be Covid safe in line with government guidelines. Socially distant queuing will be in place and we request that only one person per group goes to order food/ drinks. There will be hand sanitizer and signage reminding people to maintain social distancing near to the catering units.

Cleaning

A cleaning schedule will be in place which will include frequent cleaning of all high touch areas including: toilets, waste bins, tables and chairs

Covid 19 Safety Measures

We take the safety of their staff and customers seriously. Our ticketing system has been adapted to facilitate Test and Trace and ensure we are GDPR compliant. We will have a NHS Test and Trace QR code at the entrance for you to scan on arrival.

During the trail

The site has been designed to accommodate social distancing throughout, keep 2m away from any other groups at all times particularly when viewing the installations.

Entrance

The queue lanes will be marked out with social distancing markers working on 2m please abide by these markers and keep 2m away from any other groups. Hand sanitizer stations will be located at the entrance for customers to use.

PPE/ Face Coverings

All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.

Need extra help?

Can’t find what you’re looking for? Get in touch with us today!

Contact support
FAQs
Getting Here
Covid-19
Contact
What are the Light Up trail times?
Every 15 minutes from 4pm to 8:15pm
What are the Light Up trail dates?
Tuesday 8th December to Thursday 24th December 2020 CLOSED CHRISTMAS DAY Saturday 26th December 2020 to Sunday 3rd January 2021
Get here by car
The light trail is located on the Wiston Estate and parking on site is included in your ticket price. Address: Wiston Estate, Washington Road, Wiston, Steyning, BN44 3DA. Once you have parked your car, you can begin to make your way to the light trail entrance. Please note there is no access to the event via Mouse Lane in Steyning village. Cars must enter via the signposted car park entrances on Washington Road. Please be patient with our fantastic traffic management and parking teams as they work to get everyone in and out as quickly and safely as possible.
Are there any shopping facilities?
There may be some Light Up merchandise on sale, and we are following government guidelines.
What happens in case of bad weather?
Light Up Wiston Estate is an outdoor event with no cover. The experience will still take place even if it rains. Please bring water-proof clothing with you. If you do bring an umbrella, please be mindful of the other visitors experience around you. If we need to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date/time, if available or a full refund. No refunds will be offered if the weather is inclement. Any decision to cancel the event will be communicated by 2pm on the day of an event.
Should I arrive in advance of my ticketed slot?
We would advise arriving 15 minutes before your chosen trail start time.

Need more answers? Head to our FAQ page

Frequently Asked Questions
By Car

The light trail is located on the Wiston Estate and parking on site is included in your ticket price.

Once you have parked your car, you can begin to make your way to the light trail entrance. Please note there is no access to the event via Mouse Lane in Steyning village. Cars must enter via the signposted car park entrances on Washington Road.

Get Directions
By Train

If you are catching the train the nearest station is Shoreham-by-Sea. Driving by car will take approximately 8 minutes.  Taxi’s will be allowed to enter providing you have purchased a ticket.

By Taxi

There are several taxi companies in Steyning

Steyning Village TaxisRussell Pickup Private HireA Cars

Covid Announcement

Updated:

November 19, 2020

We want to reassure everyone about Light Up Wiston Estate after the recent announcement of another national lockdown. We have consulted with a wide variety of specialist and local authorities, and are so pleased to announce that the event will still be going ahead with the new premier date of 8th December. We are determined to bring joy to the community this year, and will not be beaten by Covid-19! The maximum capacity for each slot has been reduced to ensure everyone feels safe and worry free during this magical event, so please continue booking tickets and sharing our event with friends and family; people are going to need something to look forward to more than ever during this lockdown. And please be assured that if the lockdown is extended, all people that have booked slots which have to be cancelled will be given a full refund.

PPE/ Face Coverings
All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.
Cleaning
A cleaning schedule will be in place which will include frequent cleaning of all high touch areas including: toilets, waste bins, tables and chairs
Caterers and Concessions
All our catering concessions will be fully risk assessed and set-up to be Covid safe in line with government guidelines. Socially distant queuing will be in place and we request that only one person per group goes to order food/ drinks. There will be hand sanitizer and signage reminding people to maintain social distancing near to the catering units.
During the trail
The site has been designed to accommodate social distancing throughout, keep 2m away from any other groups at all times particularly when viewing the installations.
Entrance
The queue lanes will be marked out with social distancing markers working on 2m please abide by these markers and keep 2m away from any other groups. Hand sanitizer stations will be located at the entrance for customers to use.
Covid 19 Safety Measures
We take the safety of their staff and customers seriously. Our ticketing system has been adapted to facilitate Test and Trace and ensure we are GDPR compliant. We will have a NHS Test and Trace QR code at the entrance for you to scan on arrival.
© Light Up Trails 2021
Designed & Developed by Creative Pod