ContactTicket AdviceCovid-19 PolicyKnow Before You Go

Tickets

Everything you need to know about tickets; where to buy them from, eTicket information, late policy and more

Ticket Advice

Last updated:

November 5, 2020

Due to the recent government guidance we have had to alter the dates of our trail. If this has affected your ticket purchases, or if you have any questions regarding tickets, please visit the SeeTickets customer service

SeeTickets Customer Service

Can I organise a group visit?

All customers are reminded to be aware of the latest government legislation when visiting the light trail. Please be mindful that legislation may change between the time of booking and the day of your visit. Currently you are allowed a maximum of six people from one household.

Can we collect tickets from a box office?

No, there is no ticket collection point at the venue, all tickets are E-tickets.

Do I need to bring my tickets with me?

Yes, you need to download or print your tickets in advance in case of poor mobile signal. All tickets will be scanned on the light trail entrance gate.

Do I need to buy a car parking ticket to park on site?

Parking is included with the purchase of your ticket. You need to confirm how many parking spaces you require when booking.

How will I receive my tickets?

Your E-Tickets will be attached to your confirmation email.

If I am delayed and miss my time slot, can I join later?

You will be able to enter the site up to 15 minutes after the time of your reservation if our stewards say it is safe to do so. Please note it is not possible to enter earlier than your reserved time if you arrive early.

Is there a dedicated drop off and pick up area?

Yes, there is a designated drop off and collection area, you will be directed to it upon your arrival at the event site.

Should I arrive in advance of my ticketed slot?

We would advise arriving 15 minutes before your chosen trail start time.

What are the Light Up trail dates?

Tuesday 8th December to Thursday 24th December 2020 CLOSED CHRISTMAS DAY Saturday 26th December 2020 to Sunday 3rd January 2021

What are the Light Up trail times?

Every 15 minutes from 4pm to 8:15pm

What are the ticket prices?

Adult: £22 (17 years and over) Includes parking | Child: £15 (3-16 years, under 3 years free) | Family: £65.00 (2 adults + 2 children) Includes Parking Tickets ONLY available online. No ticket sales at the venue available. Prices are subject to change in line with demand and may increase as the event dates draw closer.

What time does the light up trail finish?

Last entry is 8:15pm and the light up trail closes at 10pm.

Where can I buy tickets?

You can buy tickets for the Light Up trail by clicking below.

Buy Tickets

Who is the Light Up trail for?

Light Up Wiston Estate is suitable for all ages and is designed to be enjoyed by all.

Why are only E-Tickets available?

To reduce the amount of contact we have decided to ONLY issue E-Tickets.

Need extra help?

Can’t find what you’re looking for? Get in touch with us today!

Contact support
FAQs
Getting Here
Covid-19
Contact
Can I purchase food and drink on site?
Yes, we are planning to offer for sale a limited selection of takeaway hot and cold drinks, snacks, and alcoholic beverages. Card payments only. No cash payments accepted. We are adhering to all government guidelines regarding takeaway food and drinks.
Why are only E-Tickets available?
To reduce the amount of contact we have decided to ONLY issue E-Tickets.
Are dogs or pets allowed on the light up trail?
No dogs or pets allowed on the light up trail. However, guide dogs and registered assistance dogs are permitted on the light up trail.
Is there a dedicated drop off and pick up area?
Yes, there is a designated drop off and collection area, you will be directed to it upon your arrival at the event site.
Can I organise a group visit?
All customers are reminded to be aware of the latest government legislation when visiting the light trail. Please be mindful that legislation may change between the time of booking and the day of your visit. Currently you are allowed a maximum of six people from one household.
Can I take photographs and videos?
Yes, you are welcome to photograph the light up trail and share on social media. Please use #LightUpWistonEstate #lightuptrail

Need more answers? Head to our FAQ page

Frequently Asked Questions
By Car

The light trail is located on the Wiston Estate and parking on site is included in your ticket price.

Once you have parked your car, you can begin to make your way to the light trail entrance. Please note there is no access to the event via Mouse Lane in Steyning village. Cars must enter via the signposted car park entrances on Washington Road.

Get Directions
By Train

If you are catching the train the nearest station is Shoreham-by-Sea. Driving by car will take approximately 8 minutes.  Taxi’s will be allowed to enter providing you have purchased a ticket.

By Taxi

There are several taxi companies in Steyning

Steyning Village TaxisRussell Pickup Private HireA Cars

Covid Announcement

Updated:

November 19, 2020

We want to reassure everyone about Light Up Wiston Estate after the recent announcement of another national lockdown. We have consulted with a wide variety of specialist and local authorities, and are so pleased to announce that the event will still be going ahead with the new premier date of 8th December. We are determined to bring joy to the community this year, and will not be beaten by Covid-19! The maximum capacity for each slot has been reduced to ensure everyone feels safe and worry free during this magical event, so please continue booking tickets and sharing our event with friends and family; people are going to need something to look forward to more than ever during this lockdown. And please be assured that if the lockdown is extended, all people that have booked slots which have to be cancelled will be given a full refund.

PPE/ Face Coverings
All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.
Cleaning
A cleaning schedule will be in place which will include frequent cleaning of all high touch areas including: toilets, waste bins, tables and chairs
Caterers and Concessions
All our catering concessions will be fully risk assessed and set-up to be Covid safe in line with government guidelines. Socially distant queuing will be in place and we request that only one person per group goes to order food/ drinks. There will be hand sanitizer and signage reminding people to maintain social distancing near to the catering units.
During the trail
The site has been designed to accommodate social distancing throughout, keep 2m away from any other groups at all times particularly when viewing the installations.
Entrance
The queue lanes will be marked out with social distancing markers working on 2m please abide by these markers and keep 2m away from any other groups. Hand sanitizer stations will be located at the entrance for customers to use.
Covid 19 Safety Measures
We take the safety of their staff and customers seriously. Our ticketing system has been adapted to facilitate Test and Trace and ensure we are GDPR compliant. We will have a NHS Test and Trace QR code at the entrance for you to scan on arrival.
© Light Up Trails 2021
Designed & Developed by Creative Pod