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Cancellation, exchange and refund policies

Have a question about our ticketing policies? Here you'll be able to access further reading about this.

Last updated:

October 21, 2020

General Policy

Please be sure that you have chosen the right date and time slot at the time of making your booking as our ticket provider See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

If we purchase tickets and then are unable to come on the purchased date, can we postpone or visit on a later date or receive a refund?

The light up trail experience is like buying a concert, cinema, or theatre ticket. If you are unable to come to your reserved experience, we are unable to reimburse you or modify your booking.

What happens in case of bad weather?

Light Up Wiston Estate is an outdoor event with no cover. The experience will still take place even if it rains. Please bring water-proof clothing with you. If you do bring an umbrella, please be mindful of the other visitors experience around you. If we need to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date/time, if available or a full refund. No refunds will be offered if the weather is inclement. Any decision to cancel the event will be communicated by 2pm on the day of an event.

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FAQs
Getting Here
Covid-19
Contact
What should I wear?
The entirety of the light up trail is outdoors and contains some small climbs and small descents. Please wear suitable outdoor footwear for British winter weather. We reserve the right to refuse inappropriately clothed patrons’ access to the trail.
Noise Pollution
Sound installations are created to provide atmosphere to the light installations and are therefore contained within these specific areas. There is no other noise pollution apart from the natural sound levels created by the audiences as they walk through the trail. We are also mindful of our neighbours who live in the immediate vicinity.
Get here by car
The light trail is located on the Wiston Estate and parking on site is included in your ticket price. Address: Wiston Estate, Washington Road, Wiston, Steyning, BN44 3DA. Once you have parked your car, you can begin to make your way to the light trail entrance. Please note there is no access to the event via Mouse Lane in Steyning village. Cars must enter via the signposted car park entrances on Washington Road. Please be patient with our fantastic traffic management and parking teams as they work to get everyone in and out as quickly and safely as possible.
PPE/ Face Coverings
All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.
What are the Light Up trail times?
Every 15 minutes from 4pm to 8:15pm
Can I organise a group visit?
All customers are reminded to be aware of the latest government legislation when visiting the light trail. Please be mindful that legislation may change between the time of booking and the day of your visit. Currently you are allowed a maximum of six people from one household.

Need more answers? Head to our FAQ page

Frequently Asked Questions
By Car

The light trail is located on the Wiston Estate and parking on site is included in your ticket price.

Once you have parked your car, you can begin to make your way to the light trail entrance. Please note there is no access to the event via Mouse Lane in Steyning village. Cars must enter via the signposted car park entrances on Washington Road.

Get Directions
By Train

If you are catching the train the nearest station is Shoreham-by-Sea. Driving by car will take approximately 8 minutes.  Taxi’s will be allowed to enter providing you have purchased a ticket.

By Taxi

There are several taxi companies in Steyning

Steyning Village TaxisRussell Pickup Private HireA Cars

Covid Announcement

Updated:

November 19, 2020

We want to reassure everyone about Light Up Wiston Estate after the recent announcement of another national lockdown. We have consulted with a wide variety of specialist and local authorities, and are so pleased to announce that the event will still be going ahead with the new premier date of 8th December. We are determined to bring joy to the community this year, and will not be beaten by Covid-19! The maximum capacity for each slot has been reduced to ensure everyone feels safe and worry free during this magical event, so please continue booking tickets and sharing our event with friends and family; people are going to need something to look forward to more than ever during this lockdown. And please be assured that if the lockdown is extended, all people that have booked slots which have to be cancelled will be given a full refund.

PPE/ Face Coverings
All staff in customer facing roles are required to wear face coverings (either masks or shields) to reduce the likelihood of the transmission of the virus. We request that you wear a face covering when in the food area, in the toilets or in close proximity to people outside of your household group.
Cleaning
A cleaning schedule will be in place which will include frequent cleaning of all high touch areas including: toilets, waste bins, tables and chairs
Caterers and Concessions
All our catering concessions will be fully risk assessed and set-up to be Covid safe in line with government guidelines. Socially distant queuing will be in place and we request that only one person per group goes to order food/ drinks. There will be hand sanitizer and signage reminding people to maintain social distancing near to the catering units.
During the trail
The site has been designed to accommodate social distancing throughout, keep 2m away from any other groups at all times particularly when viewing the installations.
Entrance
The queue lanes will be marked out with social distancing markers working on 2m please abide by these markers and keep 2m away from any other groups. Hand sanitizer stations will be located at the entrance for customers to use.
Covid 19 Safety Measures
We take the safety of their staff and customers seriously. Our ticketing system has been adapted to facilitate Test and Trace and ensure we are GDPR compliant. We will have a NHS Test and Trace QR code at the entrance for you to scan on arrival.
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